Privacy Policy
How we collect, use, and protect your personal information.
Last updated: September 2026
Introduction
snow-seal is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website and services.
By using our website or engaging our services, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you provide directly to us, including:
- Name and contact details (email address)
- Information about your ATM card retention situation
- Service preferences and requirements
- Communication records between you and our advisors
We also collect certain information automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or source
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Provide and deliver our advisory services
- Respond to your enquiries and requests
- Send service-related communications
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract performance: Processing necessary to provide our services to you
- Legitimate interests: Improving our services and communicating with you
- Consent: Where you have given explicit consent for specific processing activities
- Legal obligation: Where processing is required by law
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- With service providers who assist us in delivering our services (under strict confidentiality agreements)
- When required by law or to respond to legal proceedings
- To protect our rights, property, or safety
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, client records are retained for six years following the completion of services, in line with UK regulatory requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].